Shipping policy
At Gaja Earth, every order is carefully prepared and packed with care before it begins its journey to you.
Processing Time
Orders are typically processed within 2–5 business days.
You will receive a confirmation email once your order has been shipped.
Shipping Destinations
We currently ship Worldwide from Germany.
If your country is not available at checkout, please contact us and we'll do our best to help.
Delivery Times
Estimated delivery times:
- Germany: 3–5 business days
- European Union: 3–5 business days
- International: 3–5 business days
Please note that delivery times are estimates and may vary depending on the destination, busy periods, customs processing, or circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and the size of your order.
Any applicable customs duties or import taxes outside the European Union are the responsibility of the customer.
Order Tracking
Where available, tracking information will be sent by email once your order has been dispatched.
Lost or Damaged Parcels
If your parcel arrives damaged or appears to be lost during transit, please contact us as soon as possible at gajaearth.shop@gmail.com so we can help resolve the issue. Your statutory consumer rights remain unaffected.
Thank you for supporting a small independent business. Every order means the world to us, and every piece is carefully chosen with love.